Course profile: New Hire Onboarding Training

I have designed an onboarding training program for new employees at a telecommunications company to ensure they feel welcome and prepared for success from day one!

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Training program overview

The new hire onboarding training program aims to equip new employees in the telecommunications company with the necessary knowledge, skills and confidence to perform their roles effectively. This program ensures seamless integration into the company’s culture, work tools and job expectations while addressing potential challenges such as learning needs, accessibility, and other barriers.

Target Audience

The target audience includes new hires across all departments such as customer service, sales, IT, administrative roles, marketing and logistics personnel.

Demographics

The age range of adult learners spans from 20 to 50 years with encompassing a diverse educational background from high school graduates to university graduates. While some of the adult learners are new to the telecommunications industry, others bring previous experience. The workforce exhibits a variety of cultural backgrounds and socioeconomic statuses.

Training format

The delivery method will blend asynchronous, synchronous and  hands-on training for flexibility, real-life application and maximum engagement. The training duration is designed for 4 weeks but can be adjusted based on role complexity.

Training toolset

We will utilize Canvas as the learning management system (LMS) for structured learning, progress tracking, and automated reminders. Zoom will facilitate live webinars while Microsoft Workspace will serve as our collaboration tool and pre-recorded video using workplace tools. Assessment tools will include knowledge quizzes on Canvas, Kahoot!, role-playing exercises, and feedback from supervisors and managers. The company handbook will also be part of the training materials.

Training content and learning objectives

At the end of each training module, learners will achieve the following objectives:

Module 1- Company culture and orientation: learners will understand the company’s mission, vision and core values and also identify various departments and key leaders.

Module 2- Product knowledge and company’s services: learners will gain insights into the company’s services, products and solutions.

Module 3- Job specific training: learners will clearly define their roles and responsibilities associated with their specific job functions.

Module 4- Workplace tools and systems training: learners will navigate and effectively use essential workplace tools and software.

Module 5- Compliance and workplace policies training: learners will demonstrate knowledge of telecommunication industry regulations and company policies.

Assessment strategies

Formative assessment

1. Knowledge check quizzes will consist of multiple-choice and short-answer questions to be completed after each module alongside with quick assessments embedded in training videos.
2. Group discussion and collaboration on Google workspace will focus reflective conversations such as discussing how participants can contribute to the organization based on its vision and mission, applying the company’s values in their roles and posing questions or clarifications.
3. Feedback survey using google form will allow new hires to reflect on their strengths and areas for improvement and also improve future program based on learners’ experience.

Summative assessment

1. Learners will complete hands-on simulation assessments by working on real-world tasks under supervision.
2. Manager/ supervisor review will be conducted to provide feedback on learner’s performance.
3. A structured follow-up survey will be carried out a few weeks after the training to analyze the application of learned skills in the workplace.

Considerations for common concerns and accessibility

To address learning barriers:

1. A mobile friendly LMS will be adopted for easy access for learners without personal laptops.
2. Downloadable training content will be provided for offline access.
3. Asynchronous training will allow flexibility, addressing attendance and scheduling concerns, and recorded live sessions will be available for later viewing.
4. Training content will be localized with multilingual subtitles to accommodate diverse cultures.
5. Availability of onsite training halls for employees without internet access and devices.

Rationale for choices used in the training design

1. Asynchronous learning offers flexibility, while live sessions enable direct interaction. Hands-on activities facilitate practical application of knowledge.
2. Videos materials and simulations enhance engagement and the LMS (Canvas) tracks progress and personalizes learning paths.
3. Low-tech options such as mobile friendly LMS and offline learning materials cater to diverse needs. Multilingual support and localized content improve understanding among all participants.
4. Job simulations will validate real-world skill application while peer and manager reviews will nurture mentorship and promote teamwork.